Cybercrime as a Service

Navigating the Era of Cybercrime as a Service

Just as banks are digitally transforming their operations, criminals have digitally transformed the way they rob banks. No longer does a crook walk into a bank branch with the hope of getting away with thousands....

/ March 30, 2020
Client Expectations

Staying Ahead of Client Expectations

The pace of innovation in the banking industry is rising alongside a sharp increase in client expectations. As pressure builds, Fintechs and banking platform players pose new threats to the highest profit pools— in North...

/ March 25, 2020
business banking

Making Business Banking More Human

In “Emotional Banking,” I write about the need for financial institutions to rethink the way they engage with retail customers, but the customer experience is something I see as perhaps even more important as banks...

/ March 23, 2020
Open Banking Is Here

Ready or Not, Open Banking Is Here

Since the launch of open banking in January 2018, it continues to fundamentally change the financial industry as we know it. But this change is happening at different speeds around the world. Some regions, like...

/ March 16, 2020
B2B Payments

Challenging the B2B Payment Status Quo

Cross-border B2B payments are primarily accomplished the same way they were 20 years ago. They’re made on a bilateral basis, which could be slow and expensive to process. Whenever we talk to financial institutions, we...

/ March 11, 2020
APAC

To Glimpse the Future of Payments, Look at APAC Today

Asia Pacific (APAC) is playing a key role in the exciting journey to digitization, especially in the consumer payment space. This dynamic region spans huge distances, with many countries and multiple currencies. Asia Pacific has...

/ March 2, 2020
Digital Transformation

Redefine Your Customers’ Experience: A Painless Guide to Digital Transformation for Banks

It’s no secret that the banking industry is undergoing a digital transformation. As customers get increasingly more comfortable with the latest technologies being embedded into their personal lives and interactions, they’re demanding the same innovative...

/ February 26, 2020
APIs

How Open Banking APIs Are Changing the Way Banks Work

Driven by external regulations, open banking is causing banks to quickly get up to speed with application programming interfaces (APIs). By working together, both banks and fintechs can use APIs to enhance the customer experience....

/ February 24, 2020
confirmation of payee initiative

What is the Confirmation of Payee Initiative and Why Should You Care?

In the latest episode of The Payments Podcast, host Rich Williams is joined by fraud specialists Jack Gianella and Julien Laurent to discuss U.K. business payments and how the Confirmation of Payee initiative plays its...

/ February 19, 2020