Month: March 2020
Navigating the Era of Cybercrime as a Service
Just as banks are digitally transforming their operations, criminals have digitally transformed the way they rob banks. No longer does a crook walk into a bank branch with the hope of getting away with thousands....
Staying Ahead of Client Expectations
The pace of innovation in the banking industry is rising alongside a sharp increase in client expectations. As pressure builds, Fintechs and banking platform players pose new threats to the highest profit pools— in North...
Making Business Banking More Human
In “Emotional Banking,” I write about the need for financial institutions to rethink the way they engage with retail customers, but the customer experience is something I see as perhaps even more important as banks...
Ready or Not, Open Banking Is Here
Since the launch of open banking in January 2018, it continues to fundamentally change the financial industry as we know it. But this change is happening at different speeds around the world. Some regions, like...
Challenging the B2B Payment Status Quo
Cross-border B2B payments are primarily accomplished the same way they were 20 years ago. They’re made on a bilateral basis, which could be slow and expensive to process. Whenever we talk to financial institutions, we...
Why Core Providers Won’t Help You Achieve Full Digital Transformation
There is clearly a “core” reason why full digital transformation is elusive. For many financial institutions, the future points to a fiercely competitive landscape with emerging new players, rising customer expectations and constant innovation. Brands...
To Glimpse the Future of Payments, Look at APAC Today
Asia Pacific (APAC) is playing a key role in the exciting journey to digitization, especially in the consumer payment space. This dynamic region spans huge distances, with many countries and multiple currencies. Asia Pacific has...