All posts by Brian McLaughlin |

Brian McLaughlin is a business leader who specializes in finding innovative solutions to the complex challenges of today’s rapidly evolving technology landscape. He is Chief Experience Officer for Bottomline Technologies.

How to Attract New Customers to Your Bank: It All Comes Down to Customer Experience

If you’re thinking about how to attract new retail customers to your bank (and of course you are — it’s an issue you eat, sleep and breathe), it likely comes as no surprise that the...

/ April 15, 2019
improving customer experience

Improving the Customer Experience in Banking: It’s simpler than you think

Improving the customer experience in banking is simpler than banks think. We tell all on the secrets you should know to improve your customer experience...

/ January 28, 2019