Category: Banking
Coronavirus SBA Emergency Loans: Small Business Guide and Checklist
Federal Government Announces Financial Relief program for Small Businesses
Navigating the Era of Cybercrime as a Service
Just as banks are digitally transforming their operations, criminals have digitally transformed the way they rob banks. No longer does a crook walk into a bank branch with the hope of getting away with thousands....
Staying Ahead of Client Expectations
The pace of innovation in the banking industry is rising alongside a sharp increase in client expectations. As pressure builds, Fintechs and banking platform players pose new threats to the highest profit pools— in North...
Making Business Banking More Human
In “Emotional Banking,” I write about the need for financial institutions to rethink the way they engage with retail customers, but the customer experience is something I see as perhaps even more important as banks...
Ready or Not, Open Banking Is Here
Since the launch of open banking in January 2018, it continues to fundamentally change the financial industry as we know it. But this change is happening at different speeds around the world. Some regions, like...
Why Core Providers Won’t Help You Achieve Full Digital Transformation
There is clearly a “core” reason why full digital transformation is elusive. For many financial institutions, the future points to a fiercely competitive landscape with emerging new players, rising customer expectations and constant innovation. Brands...
Redefine Your Customers’ Experience: A Painless Guide to Digital Transformation for Banks
It’s no secret that the banking industry is undergoing a digital transformation. As customers get increasingly more comfortable with the latest technologies being embedded into their personal lives and interactions, they’re demanding the same innovative...
How Open Banking APIs Are Changing the Way Banks Work
Driven by external regulations, open banking is causing banks to quickly get up to speed with application programming interfaces (APIs). By working together, both banks and fintechs can use APIs to enhance the customer experience....
Survey Reveals Integration Is the Biggest Barrier to Innovation in Payments and Banking
In a recent survey of AFP conference attendees, professionals weighed in on the most pressing factors currently influencing innovation in the payments and banking industries — from the rise of Artificial Intelligence (AI) in processes...
Maximize the Value of Customer Banking Data to Build Long-Lasting and More Profitable Relationships
The banking industry is fiercely competitive, the only way to stay relevant and keep customers is to maximize the value of customer banking data and deepen your engagement with your customers. When you look at...