Tag: Banks
Making Business Banking More Human
In “Emotional Banking,” I write about the need for financial institutions to rethink the way they engage with retail customers, but the customer experience is something I see as perhaps even more important as banks...
Ready or Not, Open Banking Is Here
Since the launch of open banking in January 2018, it continues to fundamentally change the financial industry as we know it. But this change is happening at different speeds around the world. Some regions, like...
Challenging the B2B Payment Status Quo
Cross-border B2B payments are primarily accomplished the same way they were 20 years ago. They’re made on a bilateral basis, which could be slow and expensive to process. Whenever we talk to financial institutions, we...
Risk Management Hubs Offer Banks the Best Protection against Multi-Point Financial Fraud Attacks
The risk of cyber fraud continues to grow, even as ways to fight it become more sophisticated – like the use of artificial intelligence and risk management hubs. Partly to blame is the rapidly increasing...
Maximize the Value of Customer Banking Data to Build Long-Lasting and More Profitable Relationships
The banking industry is fiercely competitive, the only way to stay relevant and keep customers is to maximize the value of customer banking data and deepen your engagement with your customers. When you look at...
AFP 2019 Day 2: Fraud, Fraud and More Fraud
Overheard on the shuttle to the AFP 2019 convention center in Boston, “Just last week I was consulting with a customer who was a victim of a business email compromise attack. It was the second...
New Payment Services: Financial Fraud Prevention Measures
The first 3 parts of this 5 part series focused on payment innovation, the difference between Open Banking vs. PSD2, and new banking and payment services resulting from the recent regulatory requirement entrants. This 4th...
Sibos 2019 Day 3: How Banks Should Be Preparing for PSD2
Before arriving at the Excel Exhibition Centre in London for Sibos 2019 Day 3 on 25th September 2019, a press release detailing some good news from Bottomline Technologies dropped into my inbox. The press release...
Sibos 2019 Day 1: Helping Banks Thrive In The New Real Time Open Environment
Sibos Day One was teeming with people bustling from stand to stand, and was filled with informative presentations from some of the greatest influencers and companies in the payments and banking space, sharing their predictions,...
Digital Transformation: The Future is Open for Commercial Banks: Part 2
Raising the “IQ” of Digital Transformation for Commercial Banks Part one of this two-part series described digital transformation, how it benefits commercial banks, and how banks can get on an accelerated path. This second part...