Tag: business banking

Making Digital Your DNA

Global Payments and Banking 2020 Series

/ May 7, 2020
The Netflix Effect on Business Banking

The Netflix Effect on Business Banking

Thanks to companies like Netflix, Amazon, and Waze, people have come to expect their favorite products and services to adapt intelligently to their unique behaviors and preferences. But what happens when these people get to...

/ April 30, 2020
business banking

Making Business Banking More Human

In “Emotional Banking,” I write about the need for financial institutions to rethink the way they engage with retail customers, but the customer experience is something I see as perhaps even more important as banks...

/ March 23, 2020