Tag: Customer Engagement

Can Banks Think Like a Fintech?

In theory, banks could be technology leaders. After all, they have access to the same hardware, programming talent, and resources as do fintechs. But it’s simply not in the culture or DNA of banks—or longtime...

/ April 15, 2020

Your Bank Is Going Digital…How Do You Evaluate FinTech Partners?

As technology-savvy consumers increasingly demand digital access to banking activities such as payments, personal loans, mortgages and account opening, banks that continue to rely on in-person and paper-based processes will be left in the dust...

/ June 3, 2019

Customer Engagement in Banking – the Key to Acquire, Deepen and Grow Relationships

Once upon a time the hallmark of a good bank was the offer of a free toaster for every new account and a superior customer relationship meant that the bank president was often in the...

/ April 22, 2019